Source: S1 Enterprise
S1 Enterprise, a division of S1 Corporation (Nasdaq: SONE) and a leading provider of multichannel financial services software, today announced a partnership agreement with Resource One (ROI), a provider of software that enables financial institutions to measure employee performance and manage variable compensation plans.
Under the terms of the agreement, S1 Enterprise will incorporate ROI's capabilities into its S1 Sales & Service application.
In 1984, ROI released the first version of the Motivator System, a solution used by some of the largest financial institutions in the United States. Earlier this year, the company released its latest version, Motivator XP 1.2, which is compliant with Windows NT, 2000 and XP and delivers web-enabled reporting and input.
"This partnership will help banks come full circle in their endeavors to improve cross-selling," said Mickey Newbury, ROI's president. "It's a three-part equation, starting with S1 Enterprise's sales and service solution that collects and consolidates multichannel data. From there, S1 Enterprise enables users to record and appropriately respond to customer comments about changes to their financial picture. The Motivator System adds the final piece, allowing institutions to measure and communicate sales results and pay employees for their success."
S1 Sales & Service, based on J2EE technologies, consolidates customer data from multiple channels on a common platform, allowing bank staff to view their customer relationships in real time. The system's built-in analytical capabilities enable bank employees to unobtrusively record customer comments about lifestyle changes - marriage, home improvement plans, retirement and the like. Further, it delivers appropriate cross-selling messages to the bank representative and tracks desired behaviors such as making referrals, holding customer dialogues and closing sales.
"Banks typically have employees in a wide variety of roles, and they motivate and reward them based upon different plans, which can be complicated to manage," said William A. Proctor, senior vice president and general manager of S1 Enterprise's branch and call center business. "The Motivator System can quickly and accurately track dozens of plans covering thousands of people. Most importantly, it motivates employees by tying compensation directly to performance. We believe this addition to our S1 Sales & Service solution will bring tremendous value to our clients who are continuously looking for ways to increase both efficiency and wallet share."