Illustrating their commitment to deliver high quality VoiceXML applications to better service their customers and improve efficiencies, Nationwide Mutual Insurance Company, a leader in the financial and insurance services industry, has implemented a groundbreaking new technology.
Voiyager Dynamic Application Discovery is a breakthrough application testing solution that addresses comprehensive testing and quality assurance demands while dramatically reducing the time and effort required to design, deploy and maintain VoiceXML applications.
"The response from the financial and insurance leaders in the market was extremely positive and immediate when we introduced Voiyager last August," says Bruce Sherman, Voiyager product manager. "Clearly they have a great deal riding on their service applications and have much to gain by improving their ability to turn out new applications or updates in a more efficient way that leads to greater quality applications."
Mike Perrin of Nationwide's NSC Operations says, "Our backlog of updates and need to protect the long term cost controls and ultimate sustainability of our applications were the leading drivers to invest in Voiyager. This technology allows us to validate a far greater span of our applications' call flows in a time frame that was impossible for us to attempt using the manual methods previously available."
Voiyager provides a comprehensive set of testing and validation features that complement quality assurance and ensure that Nationwide recognizes maximum value from their investment.
Voiyager is the first application that provides 100% application analysis. No other full lifecycle testing methodology or product provides enterprises the validation that deployed applications are error-free. Higher initial quality applications are now possible through Voiyager's automated application discovery.