Source: Integrated Bank Technology
Integrated Bank Technology (IBT), a company that provides software applications to community financial institutions across the country, announced that Wisconsin-based Bank of Mauston has selected the company's Internet banking product.
The bank has worked with IBT for several years and will use the new product to improve security and add other enhancements to the online banking experience of its customers.
"The bank has used Internet banking in the past from another provider, but we wanted a product that featured additional layers of security and gave our customers immediate access to their deposited funds," JoAnn Johnson, COO at Bank of Mauston, said. "We looked at a number of companies, but we chose IBT because of the successful partnership that we've developed over the years. The ease of use and ability to access every program from one screen were also strong selling points."
Integrated Bank Technology's flagship product is Integrated Bank Environment (IBE), a repository for not only a financial institution's core system, but also all of the ancillary systems enabling everything to be tracked and managed from a single system. The software provider also offers a number of applications, including merchant capture, Integrated Fraud Detection and Integrated Image Teller.
"IBT was also very willing to determine the true needs of the bank before deploying a solution," Kelly Murphy, director of marketing at Bank of Mauston, added. "The team really worked to customize everything to fit our particular needs."
Since implementation, Bank of Mauston customers have been able to access account information in real time and complete tasks such as printing a copy of a cancelled check at home rather than visiting a branch. This has decreased the number of calls that the customer service department receives and made it easier to view information when a customer request is received because the need to move between multiple programs has been eliminated.
"IBT's Internet banking product keeps us on the cutting edge of technology," Murphy explained. "Business is conducted so fast now and people access their accounts at all times of the day and night, so if we didn't have the product we'd be losing customers because we couldn't address their needs."
"Along with its leading technology, IBT's support is fantastic," Johnson added. "When you call, instead of being routed to a call center you speak with a technician who understands the software and the help is immediate. We look forward to working with IBT on more projects in the future."
"An increasing number of business transactions can be completed instantly and customers expect that same level of technology from their financial institution," Mark Dittman, CEO at IBT, commented. "Banks that do not upgrade their technology will fall further and further behind the curve, so it's encouraging to work with clients such as Bank of Mauston that are committed to using technology to provide the highest level of service possible."