Smart Financial Credit Union goes live with Mosaic's Postilion

Source: Mosaic Software

Mosaic Software, the global transaction processing solutions provider, today announced that Texas-based Smart Financial Credit Union (formerly First Educators) has installed Mosaic's industry-leading Postilion software to provide in-house ATM driving as well as transaction switching and routing for its network of ATMs.

Serving the Houston area since 1934, Smart Financial provides personal service along with a full range of financial products to over 82,000 members. Known for its innovation, Smart Financial has installed Postilion to handle all aspects of ATM transaction processing. Mosaic Software's solution for Smart Financial includes an on-line interface to Pulse EFT Association for routing foreign transactions and for on-line real-time authorization of member transactions originated at other institutions’ ATMs and POS terminals. Detailed transaction reporting as well as automated settlement and reconciliation for the Pulse EFT Association transactions are handled by Postilion Office.

As is standard with all Postilion systems, ATM terminal status and EFT connections are monitored by the system 24 hours a day, seven days a week, allowing for rapid problem resolution and improved availability. In addition, Mosaic's Postilion system, which runs in a familiar Microsoft Windows environment, provides Smart Financial with a highly scalable and open architecture that permits easy implementation of new products and services to be delivered through the credit union's ATMs.

"Conversions and implementations are usually daunting endeavours, but working with the staff at Mosaic Software made our implementation as painless as possible," stated Luis Villarreal, First Vice President of Smart Financial Credit Union. "We entrusted them to maintain our high level of member service through this conversion and Mosaic came through in a winning manner. We began processing transactions with the Pulse EFT network within seconds of going ‘live’ as a direct processor, thanks to the diligent efforts of Mosaic and our staff at Smart Financial."

"It was a pleasure to work with Smart Financial Credit Union on the implementation of Postilion," stated Johann Dreyer, CEO at Mosaic Software. "The combination of their good technical skills, thorough understanding of their business, and the positive attitude exhibited by their staff made it a very smooth and easy installation."

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