Source: Nice Systems
Nice Systems Ltd. (NASDAQ:NICE), a leading global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance, today announced that two of the top-3 US banks have recently placed multi-million dollar orders for NICE solutions, including NICE Perform - part of NICE SmartCenter, and for the enterprise fraud solution from Actimize, a NICE company.
The solutions will be used by these leading financial institutions to deal with compliance and fraud, retain customers and gain insight into customer and market dynamics - all critical issues for these organizations.
The two US banks which are among the world's largest financial institutions will leverage the advanced capabilities of NICE Perform to improve quality of service, customer satisfaction and operational efficiency. With NICE Perform they will be able to extract vital insights from customer interactions, delivering critical information to their contact centers and the enterprise.
One of these banks will also be using the Actimize enterprise fraud solution to monitor millions of financial transactions and activities on a daily basis. The Actimize solution was selected for its proven ability to reduce fraud losses by orders of magnitude, increase investigators' productivity and protect the bank's reputation.
Haim Shani, Chief Executive Officer, NICE Systems Ltd., said: "This latest selection by two of the three largest banks in the US for such massive projects reflects a trend of NICE's customers placing large-scale orders to expand their use of NICE solutions while also adding advanced applications to their implementations to address key business issues such as customer retention, operational efficiencies, compliance with regulations, and protecting enterprise assets from threats such as fraud."