Source: Integrated Media Management
OSU Federal Credit Union announced at the BAI Retail Delivery Conference & Expo that they are using Integrated Media Management's (IMM) document preparation engine, TotaleAtlas, to create a more environmentally friendly business process at each of its eleven branches and call center.
Not only has the credit union reduced the amount of paper that it produces, but the efficiency of its loan process has also greatly increased with TotaleAtlas.
A number of financial institutions have invested in green initiatives this year. The National Automated Clearing House Association (NACHA) recently announced the formation of a green coalition that focuses on educating consumers about the positive environmental impact of choosing electronic bills, statements and payments over paper.
"The main reason we decided to implement TotaleAtlas was to eliminate paper," Paula Higgins, data processing manager at OSU Federal, explained. "Not only does this allow us to rely less on natural resources, but TotaleAtlas also solved our problem of running out of vault storage space for the loan documents."
TotaleAtlas is part of IMM's TotaleWorks suite of software products for document output and signature capture. The suite also includes TotaleChecks and TotaleReceipts. TotaleAtlas provides users with a document preparation engine that merges XML data and PDF documents. The process is initiated by the host system and all fields that are not populated from the host database can be filled in on screen prior to electronically signing and printing the document.
"Now our members use the signature pad to sign the documents and with a press of a button, the files are electronically archived," Higgins added. "We only print the documents as requested, and they can be accessed at any of the branches."
OSU FCU enhanced TotaleAtlas with the installation of IMM's DocQ, which holds documents in a document queue until a joint owner is available to sign them at a different time and/or location. DocQ also allows the credit union to prepare documents in advance, therefore, reducing the amount of time that the member spends at the branch.
"Our branches are spread out across five counties, so DocQ has proven to be a great option for our members," Higgins said. "Overall we have seen an increase in efficiency and reductions in the time that a member spends at a branch, the amount of paper that we produce and the errors associated with the manual entry of data. TotaleAtlas is a win for the environment, OSU Federal Credit Union and our members."