Royal & SunAlliance outsources printing ops to T-Systems

Source: T-Systems

T-Systems, the business customer unit of Deutsche Telekom, has today announced a deal with Royal & SunAlliance, one of the UK's largest insurers, to outsource its IT and printing operations. The deal has a value of GBP92 million and an initial term of ten years.

As part of the R&SA deal, T-Systems will take over two print facilities in Birkenhead (Liverpool) and Easton (Bristol) and 63 employees will be transferred to the service provider.

"This deal will allow T-Systems Ltd to set up, on behalf of R&SA, a print transformation utility and enable the company to provide similar services to other UK businesses. There are two immediate benefits for us: Our outsourced staff will be joining a highly progressive and fast growing business and R&SA will be embracing best-in-class technology and printing processes," explained Shirley Campbell, UK HR Director at R&SA.

In outsourcing its printing operation to T-Systems, R&SA can concentrate on its core competency and allow T-Systems to focus on technology improvements to the IT and printing infrastructure to continue to improve quality, scalability and deliver savings.

R&SA is the second major IT outsourcing contract sealed in the UK this year by T-Systems who signed a ten-year IT outsourcing contract in February with UK energy giant, Centrica plc.

"The fact that we have repeated success in the most competitive IT market in Europe is proof that we are on the right track with our international growth strategy," said T-Systems Limited CEO, Jan van der Merwe.

T-Systems international goal is to assume ICT leadership in major western European markets by 2010. The Deutsche Telekom subsidiary is currently the largest IT services provider in Germany and a European leader. In SAP outsourcing, for example, T-Systems it is the largest provider in Europe with over one million users.

"This R&SA outsourcing deal is another growth milestone for T-Systems in the UK. We will be able to provide significant savings to R&SA as a result of this deal and our IT expertise, coupled with planned upgrades of the existing facilities, means a winning solution for R&SA, the transferred staff in Bristol and Liverpool, and for us as we continue on our path to being a top ten Information and Communications Technology (ICT) services company in the UK," said Jan van der Merwe.

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