Life and pensions BPO outfit Diligenta implements Thunderhead

Source: Thunderhead

Diligenta, the Financial Services Association (FSA) regulated UK Life & Pensions business process outsourcing (BPO) subsidiary of Tata Consultancy Services (TCS), has chosen the Thunderhead NOW platform to produce customer-facing documentation.

Diligenta will implement Thunderhead's NOW communication platform, as part of a major programme of Transformation, to ensure document production across all clients, is fast, within brand guidelines, and compliant.

Document production can be highly complex - especially within the Life & Pensions industry. Numerous mergers and acquisitions in the financial market, have resulted in many institutions owning a myriad of legacy IT platforms, including multiple print engine solutions.

"Following an extensive evaluation, Diligenta chose Thunderhead for its ability to support multiple brands with one single engine," said Suresh Menon, Diligenta's Director of Shared Services. "Thunderhead's open standard architecture is compatible with the utility platform we are creating."

"Financial services institutions deal with numerous customer communications, which need to be accurate and rapid in order to remain competitive in today's market," said Glen Manchester, CEO of Thunderhead. "Our Thunderhead NOW solution provides Diligenta with flexible and agile customer communications technology."

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