Xbridge rolls out Lombardi BPM software

"We found Lombardi's 'out of the box' process optimisation and simulation capabilities to be much stronger than other products that we reviewed," said David Brakoniecki, Operations Director at Xbridge. "The ease of use and flexibility of Teamworks were extremely important factors since our business is growing at such a fast pace."

Xbridge is an FSA regulated insurance broker, providing instant on-line comparative quotes 24/7, for a wide range of businesses insurance products such as public liability insurance, landlord insurance and employer's liability. Xbridge is also the UK's leading asset based lending introducer and provides comparative quotes from leading UK Banks and lenders for Invoice Finance, Commercial Mortgages and Buy to let Mortgages. Xbridge has strong partnerships with a multitude of partner websites such as AOL, Tiscali, MSN and Moneysupermarket. Through these strategic partnerships and strong search tactics, the company provides hundreds of thousands of quotes for business's per year.

Xbridge will initially use Teamworks to coordinate those business processes that support the sale and administration of commercial insurance policies. As part of the solution, Teamworks will manage the workflow within the contact centre to identify leads which require further contact as well as policy renewals follow-up activities. Teamworks also maintains a complete audit trail for each policy through its life-cycle, and provides daily reports and real-time notifications to management so that it may monitor critical business events.

"Teamworks' is trusted to manage important customer-facing business processes by companies around the world," said Rod Favaron, president and chief executive officer at Lombardi. "We are proud to help financial services and insurance organisations such as Xbridge manage, scale and improve their core business processes."