NCR adds e-marketing to Corillian-based Internet banking system

Source: Corillian

NCR Corporation (NYSE: NCR) today announced it has enhanced its eCommerce Internet Banking solution to enable financial institutions to expand significantly the types of electronic interaction with their valued online customers.

NCR's offer, which is based on the Corillian Voyager Internet Banking application (NASDAQ: CORI) and powered by the NCR Customer Power eCRM application suite, now provides extended capabilities for banks and credit unions to "push" valuable information to customers and members as well as provide them with the ability to "pull" information on their accounts through electronic alerts and notifications. The use of e notices improves customer service while reducing overhead and administrative costs.

In addition, banks and credit unions can now generate e statements that are no longer just static images of an account statement, but highly interactive communications containing actionable, targeted banner ads and marketing messages, resulting in greater cross-selling opportunities.

According to Greg Hanson, NCR e-commerce solutions general manager, "NCR's partnerships with leading industry providers has enabled us to integrate best-in-class applications such as the Corillian Voyager online banking platform and NCR's own e-CRM capabilities to take e commerce banking to a new level. In addition to account statements, e-notices can now include maturity notices for certificates of deposit, overdraft notices and repurchase agreements. Customers can predetermine what type of electronic alerts and notifications they wish to receive, such as 'alert me when this money transfer is complete', 'tell me when a particular check has cleared', or 'tell me when my account balance reaches a certain level'."

Old National Bancorp, a $9.3 billion financial service holding company headquartered in Evansville, Indiana, has engaged NCR for implementation, integration and outsource services for its eCommerce Internet Banking solution and will offer its customers extended e-notification capabilities later this year.

Pamela Schneider, vice president of e-commerce for Old National Bancorp, said, "We anticipate a significant reduction in the administrative, printing and postage costs previously associated with the mailing of various financial notifications. In addition to reduced operational expense, the use of e-notices and alerts will improve communication with our valued customers by enabling them to get the information they want, when they want it."

Community-America Credit Union, a $1.3 billion financial institution headquartered outside of Kansas City, has signed with NCR for Corillian Voyager and NCR's integration services for an in-house implementation.

"The flexibility provided by NCR's solution, which is based on the Corillian Voyager platform, will provide the technology needed to meet the requirements of our valued members and provide excellent e-commerce customer service both today and well into the future," says Jean Hughes, executive vice president of Strategic Services for Community-America Credit Union.

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