Norwich Union Insurance has passed a crucial milestone in the drive to improve and simplify access to important policy documents for its network of agents and brokers.
Up to 10,000 documents are now being electronically packaged and delivered each day and posted to its channel extranet using a customer communications management (CCM) solution from Skywire Software.
Norwich Union's General Insurance division selected Skywire Software to improve document delivery and information sharing with brokers, agents, claims and loss adjustors, and internal users.
Following successful deployment of Skywire Software's CCM solution, Norwich Union commercial documents are now being pulled from a range of internal IT data streams and converted directly into PDFs. These are then accessible on-line, within a secure environment, as required. This has led to significant print, paper and postage cost savings, and proven to be highly beneficial to Norwich Union brokers, agents and adjustors, who can now offer better customer service and respond to and manage cases much more quickly and effectively.
Jennifer Slaughter for Skywire Software EMEA commented: "Norwich Union challenged us to build an efficient infrastructure that would draw information from a multitude of legacy and incoming back-office systems, and then present that information in a way that was timely and easy to access. We are very pleased at the success of this project, and that the volume of document throughput has met the customer's expectation. By making important documents available via a Web interface, Norwich Union is nurturing a much better overall experience for the company's essential intermediaries, and their end customers."
Skywire Software's CCM solution also makes it possible to sustain appropriate branding and graphic elements to replicate the look and feel of in house, pre-printed documents for all electronic business correspondence.