The Misys Exceptions & Investigations solution (Misys E&I) will reduce the costs associated with exception processing while improving operational efficiency through increased traceability. The solution will be used by any bank whether they connect directly to SWIFT or indirectly via a service bureau, MA-CUG or SCORE (when the latter becomes available in 2009). As a result banks will be positioned to become more responsive to their customers by resolving any payments and messaging issues more rapidly.

Misys E&I will be developed with the support of SWIFT to provide a scaleable solution to banks accessing the SWIFT network via its SWIFTNet E&I service. The solution forms part of the wider Misys strategy to provide a complete end-to-end payments processing environment.

The solution from Misys offers a clearly defined growth path for banks, as Barry Kislingbury, Product manager, financial messaging, Misys Banking, points out: "We will design Misys E&I so that it can be deployed initially on a small-scale and then grow in accordance with the business requirements. The vast majority of banks who do not process payments on the same scale of the world's largest institutions still need an accessible solution to help them manage exceptions and investigations. As the numbers of subscribers to SWIFTNet E&I continue to grow, we look forward to providing these banks with the solutions that support their business needs."

"Misys' decision to develop a SWIFTNet E&I module that caters for the requirements of all types of institutions is key for the take-up of the solution. Considering Misys' global presence and high penetration in the payments market, we are confident that this solution will deliver considerable benefits to the financial community," says Catherine Banneux, Senior Product Manager, SWIFT."