EPL, a credit union-owned integrated technology solutions provider, announces a new partnership with Centurion, Inc, provider of interactive voice response and integrated in-house call center solutions.
Under the terms of agreement, EPL will make available Centurion's IVR and IFCS communications solution to its credit union customers. IFCS is a suite of member service call center products that provide tools for financial institutions to give the best possible out of branch experience and are integrated into the credit union's current telecommunications environment, website, fax services and EPL's i-POWER.
A communications solution that is fully integrated provides guaranteed service levels across all channels in which the credit unions communicate with their members.
"EPL prides itself in its credit unions providing the best possible experience to their members. The EPL/Centurion partnership provides a competitive advantage for our credit unions, while at the same time gives their members a positive experience to talk about," says EPL Vice President of Business Development, Todd Proulx.
Greg Mills, President/CEO of Colorado Springs Credit Union agrees and said: "As part of our core system conversion, we had the opportunity to evaluate different IVR providers. After our stringent assessment and due diligence, we chose Centurion based on its flexibility to meet our current and future needs, integration to our Call Center, dependability and value."
"Centurion, Inc. is committed to providing the best communication solutions and service to EPL's credit union clients and most importantly their members. The partnership between Centurion and EPL provides something special that no other core provider offers; a fully integrated multi-channel communications solution that will deliver world class service outside the branches," says Centurion, Inc. Vice President of Financial Markets, Kirk Wormington.