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First Interstate Bank deploys Cardiff technology for document processing

25 July 2007  |  945 views  |  0 Source: Cardiff

Cardiff, a division of Autonomy Corporation (LSE: AU. or AU.L) and leading provider of intelligent document solutions, today announced that it has successfully completed a deployment of its LiquidOffice technology at First Interstate Bank.

The Cardiff's Intelligent Document solution was implemented by First Interstate Bank to automate the processing of trust, brokerage, and retirement planning forms. Cardiff's Certified Partner, ImageSource, was the systems integrator for the project.

Headquartered in Billings, Montana, First Interstate Bank maintains a 58-branch network of banking centers across Wyoming and Montana. Each branch processes thousands of account documents and forms every month. Previously, transactional information associated with these accounts used paper-based processes that were labor intensive and prone to error. With the Cardiff Intelligent Document solution, the forms-based processes at First Interstate Bank are now enabled using a web-based eforms library accessible to 49 branch locations. Uniform data validation and routing rules built into the eforms ensure accuracy and efficiencies throughout the account processing lifecycle. As a result of the solution, processes that used to require an overnight turnaround are now characterized by same-day completion.

Stacy Hall, project management officer, First Interstate Bank said, "We required a solution that would reduce time and costs associated with the management of forms while also integrating easily with our existing system framework. Cardiff met all of our requirements and provides us with a complete solution that is also easy-to-use, nearly eliminating training costs."

Hall adds, "There used to be internal tension over lost documents-everyone blamed someone else. Now, the real-time process visibility provided by the system allows us to trace progress, resolve issues quickly and prevent them in the future."

"Account-related processes can be very complex and often involve a large number of documents and touch points for a single transaction. Automating these types of processes is the sweet spot of our Intelligent Document solution," said Mark Seamans, Cardiff's CEO. "We are pleased to help First Interstate meet its objectives by providing a solution that improves productivity by reducing operational costs, eliminating data errors and providing immediate access to data and forms in one location."

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