Source: Diebold
Diebold Incorporated (NYSE: DBD), a global leader of integrated self-service delivery systems, security solutions and services, is strengthening its operations in the Indian market by enhancing its manufacturing, services support, software development and sales and marketing activities in the region.
Diebold's new, state-of-the-art, self-service banking automation and security solutions for India will be unveiled today at The Taj Mahal Palace & Tower in Mumbai. They include the Diebold 450 compact, full-function automated teller machine (ATM), designed specifically for the Indian market. The company will also use ergonomics, branch transformation, cheque truncation, cheque imaging and end-to-end payment solutions to convert traditional brick-and-mortar facilities into branches of the future.
"Improving our comprehensive suite of self-service solutions will increase our ability to meet the needs of financial institutions in India and allow them to provide advanced products and services for their consumers," said James Chen, senior vice president, Diebold Asia Pacific and Europe, the Middle East and Africa divisions.
Bank branches will capitalize on Diebold's expertise and experience by installing and operating advanced security solutions that consist of closed- circuit television (CCTV), access control and remote monitoring of sites for intrusion detection.
Diebold operates a 30,000 square-foot manufacturing facility in Goa, India, outfitted with modern manufacturing equipment, including testing facilities and production and inspection equipment to facilitate prototyping and fabrication of full-function ATMs that address the growing needs of customers in India and surrounding regions in Asia, South Asia and Southeast Asia.
In Mumbai, Diebold established a toll-free customer support centre to provide real-time services to customers 24 hours a day, seven days a week. Diebold's team of highly-skilled technicians provides remote managed services to ensure that customers' systems operate smoothly and efficiently with increased availability.
A world-class education centre was established in Chennai, India, to train and keep service engineers abreast of ever-changing technology, products and customer needs. To leverage India's technological advancements, Diebold located an offshore software development and Information Technology facility in Mumbai to focus on systems design and quality assurance.