Triton, a global ATM manufacturer with more than 158,000 installations in 24 countries and the largest provider of off-premise ATMs and ATM management software in North America, has selected MorphisSC from Morphis as the software platform for its worldwide technical support and services organization.
MorphisSC provides flexible real-time management of remote Help Desk facilities and field service organization functions. Triton and its distribution channel network will benefit as every technical support call from field technicians will be recorded, building a historical service record, which will allow Triton to better analyze service performance and provide a higher level of support for every ATM in the field.
"With Triton's recent and planned growth, and expansion into a wider global market, consolidating information to ensure completeness and accuracy has become paramount," said Triton Vice President of Global Services, Gavin Cushman. "We needed to be able to hold all of our service and performance information in one place, and Morphis is that place."
Triton will also be using the system to maintain up-to-date asset, owner and location information for every Triton ATM currently in service worldwide. In addition, Morphis data mining capabilities will enable Triton to analyze and more closely monitor service metrics using a variety of parameters.
Triton recently completed the initial implementation of the Morphis system in the United States. Implementation in Canada and the UK is underway.