TRM outsources ATM maintenance to NCR
31 May 2007 | 1783 views | 0
TRM Corporation (NASDAQ: TRMM), a global provider of automated teller machines (ATMs) for the convenience sector and operator of one of the largest nonbank ATM networks in the United States, has selected NCR Corporation (NYSE: NCR) to maintain its network of 2,500 TRM-operated, multivendor ATMs in the U.S.
The three-year contract includes first- and second-line maintenance services. TRM operates a large installed base of NCR EasyPoint ATMs and units from other vendors.
TRM has provided convenience ATMs and photocopying machines for retailers and financial institutions for 25 years. Earlier this year, TRM made the strategic decision to move away from an in-house service model. After an exhaustive review of its options, TRM selected NCR as its partner for maintenance services.
Richard Stern, chief operating officer for TRM, said, "This move allows TRM to focus on our core operations by turning to a dependable partner for maintenance services on
TRM-operated units. Using a single partner to service these ATMs, regardless of having units from more than one vendor, is much simpler and just makes sense. We found NCR's leadership and service commitment to be very prompt and professional. They have the scope to consistently meet our customers' needs and ensure our ATM network remains at its highest availability levels."
John Di Leo, vice president of customer services for NCR's Financial Solutions Division, said, "NCR continues to focus on our commitment to build the very best services organisation in the industry, which includes developing the state-of-the-art tools and service practices that our customers need to optimise their business model. This agreement with TRM is a great testimonial to NCR's proven, best-in-class service capabilities and the levels of ATM availability that are attained with NCR as a trusted service partner."