Standard Life Bank goes live with Graham Technology's customer interface system

Source: Graham Technology

Standard Life Bank has gone live with its new Customer Interface Technology (CIT) application. This major investment in the way Standard Life Bank processes business is part of its ambitious plan to become one of the UK's top ten mortgage lenders.

Graham Technology's core software solution, GT-X forms the central part of the bank's system architecture for customer interaction and relationship management. GT-X allows Standard Life Bank to more easily introduce flexible processes for dealing with its customers. The system has also been positioned to integrate directly into the bank's savings systems to generate a single view of the customer.

Julian Cook, change development director of Standard Life Bank, said: "This investment in technology fits with our aggressive growth plans. To help us attract and retain customers, we require sophisticated and reliable software that has the flexibility to fit in with our customers’ needs for fast and efficient banking. By providing better customer service we are confident of maintaining a competitive edge."

Standard Life Bank chose Graham Technology’s GT-X solution due to its compatibility with existing banking technology and for the quality of its team – from technical specialists to accessible senior managers. The fact that Graham Technology is locally based also proved advantageous, along with its proven track record in the financial services sector.

Tony McClelland, financial business unit director at Graham Technology, added: "We are delighted with the solution we have built with Standard Life Bank. The flexibility of the GT-X toolkit software means we were able to work together with the bank’s business and IT teams to create a solution that meets their requirements, being totally flexible and able to respond to changing market conditions and regulatory compliance issues."

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