Source: Digital Insight
Digital Insight, an Intuit company, announced today that Connecticut-based Liberty Bank has selected Digital Insight's consumer Internet Banking and Business Banking solutions to serve its more than 170,000 customers throughout central, eastern and shoreline Connecticut.
The multi-year agreement underscores the strategic advantages that Digital Insight's on-demand software, combined with Intuit Inc.'s (Nasdaq: INTU) customer-driven innovation, can provide to financial institutions looking to increase their profits by attracting and retaining online customers.
Liberty determined Digital Insight's on-demand platform gave it the best opportunity to compete and win within its competitive marketplace because the company's solutions enable the bank to concentrate on running its business and serving customers instead of managing in-house solutions.
The more than $2.4 billion-asset institution also cited Digital Insight's ability to seamlessly integrate with market-leading technology partners to offer a broad suite of online products, and its proven ability to help financial institutions drive adoption and usage, as factors in its decision.
With more than 100 interfaces to core processors, Digital Insight can integrate hundreds of products and services with the Digital Insight solutions used by its financial institution clients. This capability often enables financial institutions to bring innovative solutions to market more easily and cost-effectively than if the institution were working alone.
"Having to manage an in-house solution can limit the ability of a bank to offer its customers the latest online products and services, which takes away from the ability to serve them," said Barry Abramowitz, Liberty senior vice president and chief information officer. "Working with Digital Insight will help us expand our offerings and ensure we have the tools to achieve our business objectives."
Through Digital Insight, Liberty's Personal Banking customers will have access to Bill Payment, Check Imaging, Check Reorder, Online Statements and Direct Connect, a feature that enables Quicken and Microsoft Money users to seamlessly interact with their personal financial management software through online banking. In the future, the bank will also offer Funds Transfer w/ Aggregation and a New Account Open & Fund solution, which enables consumers to apply for, gain approval of, and fund a new deposit account via a financial institution's Web site.
Liberty's Business Banking customers also will have access to numerous features through Digital Insight, including ARP/Positive Pay, Web Pay, Check Imaging, Online Statements, WebConnect and DirectConnect for QuickBooks users and DirectConnect for Microsoft Money users.
Security is also a high priority for Liberty. Digital Insight will provide the bank with secure online customer service for these applications by using Secure Support, Secure Online Chat and Co-Browse Support. In addition, the bank's Personal Banking and Business Banking customers will be protected by Digital Insight's Multifactor Authentication solution, Online Fraud Shutdown Service and an ID Theft Resolution Service.
Liberty also plans to leverage Digital Insight's proprietary Growth and Retention Services, a set of world class marketing programs, best practice research, tools and resources to help financial institutions compete and win in the marketplace. Financial institutions that participate in Digital Insight Growth and Retention Services programs have experienced up to 21 percent higher adoption of online banking and 34 percent higher adoption of online bill payment services.
"This agreement is a testament to Digital Insight's on-demand solutions and our ability to help financial institutions improve their business results by attracting highly profitable online customers," said Jeff Stiefler, president of Intuit's financial institutions division. "We look forward to growing our relationship with Liberty and helping the bank deliver superior customer-driven online services."