Source: Axios Systems
Axios Systems, the leading international IT Service Management (ITSM) company, today announced Irish Life & Permanent, Dublin-based provider of personal financial services to the Irish market, has deployed assyst, the leading ITSM solution, to improve the management of their IT resources and adhere to ITIL guidelines.
In 2004, Irish Life & Permanent approached the Help Desk Institute programme, a support network for IT service desk professionals, for advice on improving their existing tools and processes. Following the programme, Irish Life & Permanent decided they wanted an out-of-the-box solution but did not wish to compromise on areas such as flexibility or scalability.
After an extensive evaluation process of the major ITSM suppliers, Irish Life & Permanent chose Axios' solution due to its proven ITIL and Best Practice compliancy. The company was also particularly attracted by the Change Management and Workflow features, which enable flexibility when business needs change. Irish Life & Permanent has 4,500 end users and 150 - 200 people will use the assyst tool to drive greater efficiencies out of the company's IT infrastructure.
Colm O'Shea, IT Customer Services Manager, Irish Life & Permanent said: "We evaluated all the ITSM players and decided Axios was the best fit for our needs. We were very keen to ensure we chose a provider which would not lock us into a rigid ITSM framework, but one which could adjust to our changing needs. The deployment of the Axios software will significantly improve the management of our IT resources."
Markos Symeonides, VP Business Development, Axios Systems said: "Irish Life & Permanent is one of the leading Irish Financial Service companies, so this is a very significant contract for us. The fact that the strength of our ITIL credentials and out-of-the-box function was the deciding factor in choosing assyst, is a great endorsement for our approach to this sector."
Axios Systems worked alongside the Central Computing and Telecommunications Agency (CCTA) in writing the first ITIL books and is now ensuring its products and services are in line with future developments by being part of the working group refreshing ITIL v.3 due for launch in May this year.