Jackson National Life Insurance Company selects CSC for claims processing

Jackson will use these solutions to improve service levels to its customers and increase productivity and efficiency in claims handling.

The company is the first organization to license Claims Management Accelerator. With its rapid growth, including a 2005 acquisition of 1.6 million life insurance policies, Jackson aims to reduce its paper-intensive processes and improve automation. The insurer will retire its current in-house claims management system to implement CSC's Claims Management Accelerator at its Lansing, Mich., location. Integrating Claims Management Accelerator with Jackson's existing CSC insurance software - CyberLife, VANTAGE-ONE and Repetitive Payment System (RPS) - will help the company streamline its claims processes.

Claims Management Accelerator enables life insurers to eliminate most manual processing tasks, seamlessly integrate third-party information vendors into the claims process and automatically approve low-value claims.

Jackson also plans to integrate CSC's Customer Service Accelerator, a Web-based common interface that provides a consolidated view of customer data, with its CSC policy administration software, third-party rules engine and workflow systems to simplify tasks and reduce costs and training time.

"CSC's packaged solution for claims management offered us more functionality than we could easily achieve by enhancing our homegrown system," said Laura Prieskorn, vice president at Jackson. "We also anticipate Customer Service Accelerator's single sign-on and simpler interface will help reduce training for customer service representatives in both our locations."

"Being the first to license Claims Management Accelerator confirms Jackson as a leader in insurance technology innovation," said Michael W. Risley, president of the Life and Annuity division of CSC's Financial Services Group. "Our long-time relationship with Jackson National is built on CSC's proven ability to enhance business results."