The combination of Corillian and Getronics' best-of-breed solutions and common integration framework provides financial institutions with the ability to deliver a seamless user experience - no matter what delivery channel customers choose to perform their financial transactions. By sharing data and relevant customer information across all channels, this solution will allow staff to more efficiently serve and sell to customers - increasing loyalty and product utilization. This integrated channel experience is also in support of the Microsoft® Banking Integration Factory, which seeks to integrate Microsoft and partner technologies at the services level and introduce interoperability via composite line-of-business applications.


"This is a great example of how software providers create synergy on top of the Microsoft platform," states Greg Haislip, managing director for Microsoft's U.S. Banking Industry team. "When our partners optimize their solutions based on the principles in our Banking Integration Factory, the winner is the customer bank."

According to TowerGroup, a leading financial services research firm, an increasing percentage of consumers are using self-service channels to interact with their financial institutions. These 'remote transactors' contribute to over 100 million self-service transactions being performed each day. TowerGroup predicts that the surge in use of the Internet, primarily, will drive this metric so that by 2010, nearly half of all households will conduct 75 percent or more of their routine banking transactions over self-service channels.

"The popularity of self-service can't be denied," said Jerry Silva, senior analyst in the Delivery Channels service at TowerGroup. "Growth in the number of remote transactors is also associated with an increase in the number of bank customers who choose to use multiple delivery channels for self-service. The key to this wide use of self-service is choice: Customers are most satisfied if they themselves are allowed to dictate where, when, and how they do their banking."

Equivalently, research from TowerGroup also shows that transactors who visit the online channel also like and need to visit their Bank branch. To meet these multi-delivery channel needs Globalfs Teller and Transaction Processing software enables the branch to recognize and interact with its customers regardless of where they started their inquiry or transaction, thereby optimizing the customer experience.

The integrated channel experience shows a typical customer interacting with the financial institution for various financial needs: balance inquiries, product comparisons, and account and loan applications, all through different times and through different delivery channels. The two companies are demonstrating the benefits of the following best-of-breed solutions:

Corillian Voyager: Corillian Voyager provides leading financial institutions with a flexible, scalable platform to deliver innovative online banking applications, including electronic bill payment, consumer banking, small business banking, corporate cash management, wealth management and credit card management, all from a single platform. This unified platform approach enables financial institutions to rapidly incorporate new Internet finance technology as it emerges and quickly integrate with third party and in-house developed solutions.

Getronics Globalfs: Globalfs Teller and Transaction Processing software speeds operations and provides the cash control and management required in the mission-critical branch environment. With Getronics Globalfs, each contact point can be an avenue for delivering swift, accurate, and consistent transactions across the branch network. That is because Globalfs accommodates the reusing of functionality to a high degree and standardizes transaction processing and procedures. It enables the Bank to do a great deal more - quickly, accurately, and securely.