Oracle today announced that America First Credit Union (AFCU), the sixth largest U.S. credit union in membership, has selected Oracle's Siebel applications for financial services as the foundation for a new fully automated teller solution. AFCU will implement Oracle's Siebel Branch Teller to create an integrated teller system for the credit union's 70 branches, with the goal of improving customer service, enhancing productivity and taking advantage of the Check 21 system.
The Siebel teller automation solution will replace two proprietary legacy systems, both of which offered limited functionality. Once the new system is deployed, AFCU -- an Ogden, Utah-based credit union with assets of more than $3.65 billion -- will capture both check numbers and images at the teller counter, helping to improve staff productivity by reducing the administrative burden on back-counter staff.
"As a progressive financial services organization committed to delivering highly personalized service to our more than 400,000 members, we realized the need for a fully automated and integrated system that would allow our tellers and service representatives to focus on the needs of our members, not on simply completing a series of transactions," said AFCU Senior Vice President for Branch Delivery, Randy Halley. "Oracle's Siebel Branch Teller solution offers the flexibility to meet the unique needs of our organization and provides an intuitive interface that will make the system easy for our tellers to navigate and use."
The new system will also help to streamline compliance with Check 21 requirements, allowing AFCU to store both check images and data in the same location for easy reference and reporting. It will also advance AFCU's vision of becoming a paperless organization by enabling signature capture at teller windows.
AFCU plans to deploy the system across its 70 branches, encompassing more than 450 teller users as well as almost 200 member service representatives in the organization's call center.
"We considered several vendor options as part of our teller system selection process, including Harland and Argo," said AFCU Director of Research and Development Steve Hilton. "Oracle's Siebel system stood out because of its clean interface and navigability as well as its comprehensive developer toolkit, which will enable our IT team to continue to configure and leverage the system's extensive functionality moving forward."
"We look forward to working with AFCU, a leader in U.S. credit unions, as they apply the power and flexibility of Oracle's Siebel applications to advance their vision of providing superior customer service while optimizing operational efficiency," said Oracle Senior Vice President, Industries Business Unit, David Sardilli. "AFCU's initiative, which will enable image capture, and eventually electronic signature capture, at the teller window will set a new milestone for the financial services industry."