In her new role, she replaces Alan Chow who has been named NCR chief technology officer for NCR's financial self-service, retail store automation and customer services divisions.

"Colleen brings a wealth of proven leadership experience to her new role at NCR," said Bill Nuti, NCR president and chief executive officer. "She has grown and strengthened NCR's services capabilities around the world and brought on new customers while renewing key accounts."

O'Keefe most recently served as vice president of global managed services for NCR's Worldwide Customer Services Division where she was responsible for the development, marketing, sales and customer care delivery of the company's portfolio of Managed Services and IT service capabilities. O'Keefe joined NCR in September 2002 as vice president of the NCR Customer Care Center that includes major service support hubs in the Americas, Europe and Asia.

Prior to joining NCR, O'Keefe was senior vice president of global customer service at Global Crossing where she led the global service centers, conferencing care operations, billing services, service delivery and managed services teams. She also spent 19 years with Southern New England Telephone in a variety of leadership positions, including vice president of customer service and vice president of network operations. She also spent two years with AT&T in its business services and local service divisions.

O'Keefe holds a bachelor's degree from Holy Cross College and a master of business administration degree from the University of Hartford. She is also a graduate of the Stanford University executive education program.