EDS (NYSE: EDS) and Visanet today announced they have expanded their existing decade-long relationship for an additional 10 years with a US$209 million agreement.
EDS will continue to provide information technology (IT) and business process outsourcing (BPO) services to manage and support Visanet's merchant processing environment, which processes more than two billion VISA transactions per year and supports about one million merchants in Brazil.
In addition to extending existing IT and BPO services, the agreement includes new help desk services through which EDS will provide call center support to assist Visanet merchants with point-of-sale equipment technical support.
Since 1996, Visanet has relied on EDS to provide a fast, reliable and secure transaction-processing environment. The infrastructure includes hosting for Visanet's mainframe computing environment where transactions are processed, midrange hosting, applications development and other back-office support. Visanet and EDS also jointly manage the company's call center, which handles more than 450,000 merchant calls per month to provide merchant services.
From its inception, Visanet has outsourced non-core functions allowing it to become the merchant processing market leader in Brazil," said John Ladaga EDS vice president and general manager, Latin America. "As its major IT and BPO supplier, we consistently partner with Visanet, leveraging each company's capabilities to create the industry's leading acquiring processing operations."