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First Horizon Bank and First Tennessee Bank tighten anti-phishing measures

11 July 2006  |  2000 views  |  0 Source: First Horizon National

First Horizon Bank and First Tennessee Bank, the banks of First Horizon National Corp. (NYSE:FHN), have added something new to their customers' online banking log-in process to deter phishing and enhance security.

Phishing is when someone creates an imitation of a legitimate Web page to trick users into providing sensitive personal information like account numbers, usernames, passwords, credit card numbers or Social Security numbers.

First Tennessee and First Horizon have added a random security question and a TrustWord program to the online banking log-in process. The random security question is taken from information the company already has on file, such as the month of the customer's birth or the last four digits of a customer's Social Security Number. Once a customer correctly answers the question, the customer will see a personal TrustWord. The TrustWord is a type of reverse password that the customer selects one time, and the same TrustWord is shown each time a customer logs in to online banking. Once the TrustWord appears, the customer enters an online banking password to begin doing business online.

"There are benefits for us and our customers from the two-step process we've added, because it verifies to us that the customer is who he or she says, and it lets customers know that we really are First Horizon or First Tennessee when they see a TrustWord that they provided to us," said Walter Latinik, vice president of online financial services. "We are proud to be on the industry's leading edge of online banking security."

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