19 February 2018
visit www.nextgenbanking.co.uk/

Old economy to beat dot-coms say banks

29 November 2000  |  2530 views  |  0 Old economy to beat dot-coms say banks

Traditional financial institutions will dominate retail financial services in the New Economy. So say 44% of delegates who attended AIT Group's e-CRM in Financial Services conference held in London yesterday.

The event used interactive voting to gauge delegates’ opinions on a wide range of subjects, including likely winners in channel delivery, the success of CRM programmes, the role of staff in the successful delivery of CRM, and what customers value in their relationships with financial services providers.

Results showed only eight per cent of the 150 delegates present believe 'e-banks' will dominate the market.

According to the delegates, interactive television will be a clear winner as a distribution channel, with 40 per cent believing it will be predominant in five years’ time. Mobile/wireless technology was the second choice, with 19 per cent of the vote.

While customer retention was viewed as the most important objective of CRM, 70 per cent of the audience felt that staff did not have a clearly defined role in CRM strategy.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

UK bank Web sites failing to deliver

UK bank Web sites failing to deliver

15 November 2000  |  3025 views  |  0 comments
UK banks are failing to live up to e-business hype

UK banks are failing to live up to e-business hype

15 November 2000  |  2480 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.ebaday.comVisit www.vasco.comvisit www.swift.com/your-needs/instant-payments

Top topics

Most viewed Most shared
Saudi central bank provides sandbox for banks to try out Ripple techSaudi central bank provides sandbox for ba...
11365 views comments | 16 tweets | 12 linkedin
ABN Amro moves escrow accounts to the blockchainABN Amro moves escrow accounts to the bloc...
8918 views comments | 15 tweets | 13 linkedin
ECB launches staunch defence of cashECB launches staunch defence of cash
8803 views 10 comments | 22 tweets | 26 linkedin
Aussie real-time payments platform goes liveAussie real-time payments platform goes li...
8756 views comments | 15 tweets | 43 linkedin
hands typing furiouslyHow can Blockchain Help with AML KYC
8162 views 4 | 9 tweets | 6 linkedin

Featured job

Competitive base + commission + benefits
London, UK

Find your next job