Alliance & Leicester International Limited (ALIL) has selected The Oceanus Group to supply a correspondence management system (CMS) to increase operational efficiency across its back office.
ALIL, which is the offshore deposit taking business of UK bank Alliance and Leicester, is installing the system to meet the anticipated expansion of its offshore savings depositor base.
Systems integration firm Oceanus says the CMS will automate tracking, measuring and quantifying of all customer interactions, reducing time spent handling, filing and retrieving paper work. The solution will enable ALIL's customer services department to manage, process and analyse customer communications by letter, telephone, fax, e-mail, sms and corporate Web interfaces.
In addition, CMS will enforce the monitoring and control of business processes from start to finish through the use of appropriate workflow technology.
David Yates, systems delivery manager, ALIL, says: "We needed greater ease of access to our customer files and data. We also wanted to create more office space and reduce the risks posed by fire and theft that are associated with paper-based record management."