11 December 2017
visit http://response.ncr.com

Alliance & Leicester International selects Oceanus for correspondence management

24 April 2003  |  1460 views  |  0 Alliance & Leicester International selects Oceanus for correspondence management

Alliance & Leicester International Limited (ALIL) has selected The Oceanus Group to supply a correspondence management system (CMS) to increase operational efficiency across its back office.

ALIL, which is the offshore deposit taking business of UK bank Alliance and Leicester, is installing the system to meet the anticipated expansion of its offshore savings depositor base.

Systems integration firm Oceanus says the CMS will automate tracking, measuring and quantifying of all customer interactions, reducing time spent handling, filing and retrieving paper work. The solution will enable ALIL's customer services department to manage, process and analyse customer communications by letter, telephone, fax, e-mail, sms and corporate Web interfaces.

In addition, CMS will enforce the monitoring and control of business processes from start to finish through the use of appropriate workflow technology.

David Yates, systems delivery manager, ALIL, says: "We needed greater ease of access to our customer files and data. We also wanted to create more office space and reduce the risks posed by fire and theft that are associated with paper-based record management."

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Brits turn to direct channels for mortgages

Brits turn to direct channels for mortgages

16 April 2003  |  3344 views  |  0 comments
Mellon signs with Oceanus for customer correspondence management

Mellon signs with Oceanus for customer correspondence management

28 March 2003  |  2702 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.solutions.lexisnexis.comvisit www.response.ncr.comvisit http://info.nice.com

Who is commenting?

Top topics

Most viewed Most shared
Revolut lets customers buy Bitcoin, Litecoin and EthereumRevolut lets customers buy Bitcoin, Liteco...
18520 views comments | 26 tweets | 22 linkedin
Saxo Bank's 'Outrageous Prediction': Bitcoin to peak at $60k next year before spectacular crashSaxo Bank's 'Outrageous Prediction': Bitco...
11420 views comments | 7 tweets | 7 linkedin
Deutsche Bank paper hails 'huge' blockchain potentialDeutsche Bank paper hails 'huge' blockchai...
7861 views comments | 15 tweets | 21 linkedin
Santander UK poaches Barclays innovation chief Michael HarteSantander UK poaches Barclays innovation c...
6657 views comments | 8 tweets | 17 linkedin
Alior Bank to use Open API platform and accelerator to create fintech marketplaceAlior Bank to use Open API platform and ac...
6090 views comments | 19 tweets | 10 linkedin

Featured job

Competitive base, commission, benefits
London, UK

Find your next job