US Bank has installed an IPC Alliance MX switch to centrally connect its Minneapolis, Minnesota headquarters with offices in St. Louis, Missouri and Milwaukee, Wisconsin.
The IPC software provides centralised call coverage across the bank's multiple trading sites. Additionally, remote trading desktops were installed in the bank’s office in Las Vegas, Nevada. Connected to the Alliance MX switch in Minneapolis, the remote desktop systems reroute calls to and from the headquarters.
"Putting a practical plan in place for a geographically dispersed but seamlessly integrated trading floor is a complex and continuous challenge," says Stefanie Sovak, IPC senior vice president. "The Alliance MX platform is playing a key role in this planning because it does not have to be centrally located."