US bank KeyCorp has implemented business intelligence software from Cognos at its auto finance and consumer real estate divisions.
KeyCorp's residential real estate division, which includes home equity lines, loans and consumer products, is using the software to integrate data from disparate systems across the enterprise to measure and manage delinquencies and charge-off levels by state, underwriter and/or product.
At the bank's auto finance unit, which purchases auto loans from car dealers across the US, Cognos is being used to analyse and report on the performance of those dealers based upon pre-determined key performance indicators.
Shravan Kotha, senior vice president, decision science, KeyCorp, says the application enables the bank to rapidly react to market changes.
"Employees are able to look at the interrelationships between data and obtain a complete overview of how the business is performing over the life span of the loan," she says. "We can maximise selling opportunities and address problems before they become major issues."