11 December 2017
visit www.solutions.lexisnexis.com

Community National Bank chooses Harland CRM package

05 March 2002  |  1812 views  |  0 Community National Bank chooses Harland CRM package

Community National Bank of Hudson, Massachussetts, has licensed Harland Financial Solutions' Touche product for customer relationship management.

Touche provides instant enterprise-wide access to all customer interactions, issues and resolution tracking, automated task generation assigned to designated employees, call centre management, sales and referral tracking, says the company.

The new system will be integrated into the bank's host processing and third party systems, including Harland's Max$ell MCIF customer intelligence system.

Jim Vasquezi, vice president of information technology for Community National Bank, says: "The most compelling feature of Touche for us is the integration feature with Max$ell and our ITI host-processing system, from FiServ. This will allow us to transform the customer intelligence from Max$ell, powered by the expertise of our marketing department, into actionable information in the hands of our sales and service professionals."

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Financial services failing to reap CRM rewards, says Datamonitor

Financial services failing to reap CRM rewards, says Datamonitor

21 February 2002  |  3850 views  |  0 comments

Related company news

 

Related company information

Harland Financial Solutions

Related blogs

Create a blog about this story (membership required)
visit www.response.ncr.comvisit www.atos.netvisit http://info.nice.com

Who is commenting?

Top topics

Most viewed Most shared
Revolut lets customers buy Bitcoin, Litecoin and EthereumRevolut lets customers buy Bitcoin, Liteco...
18520 views comments | 26 tweets | 22 linkedin
Saxo Bank's 'Outrageous Prediction': Bitcoin to peak at $60k next year before spectacular crashSaxo Bank's 'Outrageous Prediction': Bitco...
11420 views comments | 7 tweets | 7 linkedin
Deutsche Bank paper hails 'huge' blockchain potentialDeutsche Bank paper hails 'huge' blockchai...
7864 views comments | 15 tweets | 21 linkedin
Santander UK poaches Barclays innovation chief Michael HarteSantander UK poaches Barclays innovation c...
6658 views comments | 8 tweets | 17 linkedin
Alior Bank to use Open API platform and accelerator to create fintech marketplaceAlior Bank to use Open API platform and ac...
6090 views comments | 19 tweets | 10 linkedin

Featured job

Competitive
Germany, Austria or Switzerland

Find your next job