/retail banking

News and resources on retail banking, consumer finance and reinventing customer experience in finance.

TSB outage freezes customers out of accounts

An outage at TSB has frozen frustrated customers out of their online and mobile banking accounts.

  2 Be the first to comment

TSB outage freezes customers out of accounts

Editorial

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community.

The problems seem to have appeared around 6.30am, according to Down Detector, with thousands of users reporting issues.

Irritated customers took to social media to vent their fury and dismay over the outage at a time when the bank is shutting down high street banking services.

TSB acknowledged the problems on its Website: "We’re aware that customers are experiencing issues with our digital services. We’re sorry for any inconvenience and are working hard to resolve it."

The latest downtime comes days after high street rival NatWest suffered a similar outage across its mobile and online services.

Sponsored [New Report] The Future of European Fintech 2025: A Money20/20 Special Edition

Related Company

TSB

Channels

Comments: (0)

[New Report] The Future of Payments in Major Global Markets: A Mid-Decade ReviewFinextra Promoted[New Report] The Future of Payments in Major Global Markets: A Mid-Decade Review[New Report] The Future of Payments in Major Global Markets: A Mid-Decade Review