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FCA issues warning about trading app gamification

FCA issues warning about trading app gamification

The UK's Financial Conduct Authority (FCA) has warned stock trading app operators to review design features, including those with game-like elements, which risk prompting consumers to take actions against their own interest.

Features include sending frequent notifications with the latest market news and providing consumers with in-app points, badges and celebratory messages for making trades. The FCA has found that consumers using apps with these kind of features were more likely to invest in products beyond their risk appetite.

Alongside its warning to app-operators, the FCA has published research that raises concerns that customers using such trading apps are exposed to high-risk investments, and that some appear to exhibit behaviours similar to problem-gambling.

Whilst gamification can be used to engage consumers positively, the FCA found it being applied in ways that may mislead consumers or lead to poor outcomes.

Sarah Pritchard, executive director of markets at the FCA, comments: "Some product design features could be contributing to problematic, even gambling-like, investor behaviour. We expect all firms that offer stock trading to consumers to review and, where appropriate, make improvements to their products based on these findings. They should also ensure they are providing support to their customers, particularly those in vulnerable circumstances or those showing signs of problem gambling behaviour."

In total, 1.15m new accounts were opened by four trading app firms in the first four months of 2021, almost double the amount opened with all other retail investment services combined. Many of these customers were new to investing and younger than traditional investors.

Pritchard says the watchdog will do further research into trading app use and design features, in particular to understand some wider financial vulnerabilities for users of these apps, such as whether they borrow to invest and the scale of any losses. The FCA’s 2022 Financial Lives Survey found 9% of all adults with investments have borrowed to invest and 49% of these would not have been able to make the investment without doing so.

Comments: (1)

Ketharaman Swaminathan
Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune 22 November, 2022, 10:42Be the first to give this comment the thumbs up 0 likes

Yeah right, no one better than regulators that have built tons of apps and run dozens of businesses to distinguish the thin dividing line between the use of gamification to "engage customers positively" and "in ways that may mislead consumers or lead to poor outcomes."

Free Trading is funded by PFOF, which relies on More Trading, which is driven by Gamification.

Memory serves, SEC had announced plans to regulate gamification in stock trading apps like Robinhood in USA last year. We don't hear about those plans now. Probably the US regulator realized that controlling gamification would kill free trading, which is not something that would earn it brownie points from the average public.