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Barclays rolls out digital receipts

Barclays rolls out digital receipts

Barclays has begun the roll out of digital receipts from Flux to users of its mobile banking app.

Customers who pay using their Barclays debit card for in store purchases at H&M, shoe retailer schuh and food outlets, which include Just Eat and Papa Johns, will see their receipts sent automatically to their app after making a purchase. Recipts can be called up and viewed by ttapping on the transaction.

Founded in 2016, Flux was accepted on Barclays London-based fintech accelerator programme, Rise, and graduated in 2017 after proving the product’s viability for both retailers and consumers.

Barcays took a mintory stake in the firm in January last year.

Ruchir Rodrigues, global head of digital & platforms at Barclays says: “The pandemic has shown an increasing desire among consumers for the safety and security offered by a low-touch environment which digital receipts, along with other solutions such as contactless payments, enable. The introduction of the digital receipts feature in the Barclays app gives customers a way to conveniently get an itemised receipt of their purchase straight into their app, offering them greater control and ease when managing their money.”

The relationship with Barclays is expected to unlock fresh growth potential for Flux, providing access to the UK bank's considerable merchant customer base and enrolling more retailers onto the platform..

Comments: (4)

Nick Ogden
Nick Ogden - RTGS.global - London 05 February, 2021, 10:013 likes 3 likes

This made me smile.

In 1995 when we built Barclaysquare, a JV between us and Barclays I introduced the concept of digital receipts which then became a standard service component for all merchants in the subsequent roll-out of WorldPay. BarclaySquare launched on 1st June 1995 and the front page of the Financial Times headline said "New virtual shops free from fraud". This was true then due to the very low number of internet shoppers. We eventually morphed those receipts in 2001 into the WorldPay Internet Payments guarantee, to protect consumers against fraud and merchants against chargebacks that had developed during those 5 years. 

 

Stefan Bishop
Stefan Bishop - Ethoca - London 05 February, 2021, 13:552 likes 2 likes

Mastercard also has a significant Digital Receipts capabiltity, with some of the very biggest merchants in the world already live, powered by Ethoca.

EU eReceipts strategy is coming, regulations and standards already in placed across multiple EU markets.

Do we really think in this day and age paper receipts are acceptable? It is time to digitise, and realise the consumer experience and sustainability benefits that will come.

A Finextra member
A Finextra member 08 February, 2021, 11:08Be the first to give this comment the thumbs up 0 likes

An important issue to consider is that todat the purchase detail data is controlled by the merchant, not the PSP of the merchant. The purchase content information is possibly much more valuable that the payments data and it is unlikely that merchants will give away the data to other players without agreement on how to use and not use it. Already there are "startups" with the idea to solicit me to shop elsewhere for a discount based on my latest payment data - i.e  the data is used to steer me away from my present merchant to its worst competitor for a kick-back to the start-up. If the payment data is enriched with details like EAN code and quantity of goods/services such efforts can become sharper than mere card authorisation messages.

Ketharaman Swaminathan
Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune 08 February, 2021, 14:44Be the first to give this comment the thumbs up 0 likes

Maybe it's only me but I vaguely recall digital receipt happening at least twice in the past 10-15 years.

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