/retail banking

News and resources on retail banking, consumer finance and reinventing customer experience in finance.
Tandem pivots from challenger mode with credit card wind down

Tandem pivots from challenger mode with credit card wind down

Tandem Bank is the latest UK challenger to undertake a business pivot in the midst of the pandemic, shutting down its credit cards to focus instead on plain vanilla savings and loans.

The Coronavirus epidemic is upending the 'build-it-and-they-will-come' business models of app-based banking challengers as potential funders take a closer look at P&L statements and revenue-generation.

In a sign of things to come for Tandem, the bank in January rebranded its credit card line as 'The Travel Money Cash Back Card', and then decided to slap a £5.99 monthly fee on the product.

News of the shutdown of the credit card business led to customer confusion on social media about the sudden change in direction.
Tandem did manage to conclude a £60 million funding round first agreed in March and used some of the cash to acquire green lender Allium last month. Allum specialises in financing energy efficient home improvement projects, from home insulation, low carbon boilers and double glazing, to solar panels, heat pumps and home charging stations.

Allium will be the focus of Tandem's new business model, which will follow an old-school deposit and lending route, far removed from its initial lofty ambitions to overturn the banking old guard.

Comments: (2)

David Gyori
David Gyori - BANKING REPORTS, LONDON - London 04 September, 2020, 11:141 like 1 like

This is a very interesting trend. And improtant. Challengers are searching for a business model. 

Ketharaman Swaminathan
Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune 04 September, 2020, 17:07Be the first to give this comment the thumbs up 0 likes

Credit Card has generally been the most profitable business in Retail Banking. While it's quite capital intensive, nobody shuts down a credit card business unless they're running out of capital.

Trending