Japan's Suruga Bank is to implement technology from business intelligence solution provider Sagent to improve customer service across its retail banking operations.
The bank says it will focus on rebuilding its customer data warehouse, deploying Sagent's Data Load Server, Data Access Server and WebLink Server. The infrastructure will act as the core of other essential appliations, such as the bank's telemarketing, profit analysis, credit analysis and customer relationship management systems.
The solution will enable the bank to shorten the data renewal cycle by weeks, and use customer information more flexibly, delivering it faster to more than 200 internal Web browser users. It can also significantly lower the total cost to maintain its IT infrastructure, says the company.
According to Takahiro Aoki, general manager, eBusiness promotion, Suruga Bank, benchmark testing using Sagent and the bank's own raw data resulted in the system handling the same process 60 to 90 percent faster than the existing infrastructure.
"At the same time, we found that Sagent can save us up to 75 per cent of the total development cost compared to other solutions. Sagent also proved the merit of non-programming GUI-based development," he says.