Nordea has collaborated with Nordic payments processor Nets on a service which enables consumers to post invoices and pay their bills via Facebook Messenger.
The service, which requires a customer Bank-ID and mobile security PIN, is fully automated and the payment is initiated via an online dialogue with a chatbot in Facebook Messenger.
“This is a new way for customers to pay, and if customers respond positively it will be natural for us develop this further,” says John Sætre, head of consumer market serices at Nordea in Norway. “With this service, Nordea wants to make banking easier for customers. Now, they can pay their e-invoices at anytime and from anywhere, without leaving their favourite social media platform.”
Earlier this month, PayPal initiated a service which enables sellers to create and send invoices within Messenger and buyers to complete the transaction using the firm's One Touch payment button.