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Barclays introduces pop-up questionnaire for unusual online funds transfers

26 October 2017  |  13925 views  |  3 hands at a keyboard

Barclays Bank customers making 'out-of-character' online funds transfers will first have to answer a battery of questions designed to make them reflect on whether they may be a victim of a scam

The pro-active fraud reduction effort comes as more and more UK consumers are being duped into sending money to fraudsters posing as legitimate business contacts.

In an initiative designed to stop fraudsters in their tracks, Barclays Bank customers will now be asked three fraud prevention questions immediately after making an unusually large or suspicious online payment. If the customer has any doubts about the payment after answering the questions, they are asked to call Barclays immediately using the number on the back of their card.

The bank says the questions are designed for customers to have a ‘stop and think’ moment to consider whether the request they have had to make a payment is genuine.

To help spread awareness of common criminal tactics, Barclays is also staging a series of 'Embarrassing Fraud Clinics' across the country where consumers can have a ‘digital health check’ alongside personalised advice on protecting against potential cyber threats.

Ashok Vaswani, CEO Barclays UK says: “The Embarrassing Fraud Clinic and our new online fraud intervention service makes up the next phase of our £10 million commitment to helping people stay safe in cyber space, launched earlier this year. With the average British person being targeted 12 time over the last 12 months never has it been more vital for us to lead the fightback against the fraudsters and increase the public’s resilience to cyber-attacks."

Comments: (3)

Abimbola Oloyede
Abimbola Oloyede - UNITED BANK FOR AFRICA - Lagos 26 October, 2017, 12:08

Great Move.... well done Team

Be the first to give this comment the thumbs up 0 thumb ups!
Ketharaman Swaminathan
Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune 26 October, 2017, 17:42

All the action happens on the website. But customer has to call a telephone number if they have any any "doubts about the payment". How cool is that?

1 thumb up! 1 thumb up!
A Finextra member
A Finextra member 30 October, 2017, 17:53

Had been much more 'pro-active', if those fraud questions come before the high payment is made by the customer, rather than after the event/incident occurs!

1 thumb up! 1 thumb up!
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