24 November 2017
visit www.solutions.lexisnexis.com

Credit Suisse promises 15-minute online sign-up for new clients

17 July 2017  |  7309 views  |  0 Credit Suisse Web Logo

Credit Suisse is offering a four-step digital onboarding service for new clients, promising a paperless, 15-minute sign-up process.

Prospective clients can open a new account on the go via mobile or from a desktop computer. An initial Q&A to identify the banking package required and origin of the assets being deposited is followed by a paper ID scan and a video call to verify the consumer's identity, finishing with an electronic sign-up for the new account.

Credit Suisse has partnered with Swisscom to identify the ID holder and check their bona fides during the video call. This is done using a software programme that recognises the ID's security features as well as the hologram, 3D image or watermark. Once identification has been successfully completed, Swisscom sends the data to Credit Suisse via an encrypted, secure connection. The bank then reviews the legal and regulatory requirements. The account can be used as soon as the checks have been completed, and clients receive their Maestro card and credit cards by mail.

"Our goal was to provide a digital onboarding process that takes place online from start to finish and is concluded with a digital signature," says Anke Bridge, head of digital solutions & delivery. "From talking to clients, we knew that immediate availability of the account and IBAN, Maestro, and credit cards as well as savings accounts was essential for a new banking relationship to get off to a user-friendly start. Another wish that was frequently expressed was the option of interrupting the onboarding process if necessary. We have been able to implement all the criteria for such an essential starter package."

The service is initially aimed at private individuals domiciled in Switzerland, and is available in German, English, French, and Italian. At a later date, the programme will be rolled out to prospects outside Switzerland as well as to corporate clients, says Bridge.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Credit Suisse taps Singaporean startup for wealth aggregation tech

Credit Suisse taps Singaporean startup for wealth aggregation tech

02 March 2017  |  7840 views  |  0 comments | 7 tweets | 6 linkedin
Robo-advisors not ready to replace humans - Credit Suisse exec

Robo-advisors not ready to replace humans - Credit Suisse exec

26 October 2016  |  13340 views  |  6 comments | 20 tweets | 21 linkedin
Credit Suisse takes private banking into the digital age

Credit Suisse takes private banking into the digital age

30 June 2016  |  9246 views  |  0 comments | 11 tweets | 17 linkedin
Credit Suisse to launch online financial technology marketplace

Credit Suisse to launch online financial technology marketplace

16 December 2013  |  8965 views  |  2 comments | 14 tweets | 15 linkedin

Related company news

 

Related company information

Credit Suisse

Related blogs

Create a blog about this story (membership required)
visit www.aciworldwide.comvisit www.atos.netvisit www.capgemini.com

Top topics

Most viewed Most shared
Sepa instant payments goes liveSepa instant payments goes live
10755 views comments | 46 tweets | 79 linkedin
ING brings data privacy to blockchain transactionsING brings data privacy to blockchain tran...
9354 views comments | 25 tweets | 37 linkedin
hands typing furiouslyHow Fintech Companies are disrupting the C...
8067 views 0 | 19 tweets | 9 linkedin
Axis Bank uses Ripple to open new payment corridors between the UAE and SingaporeAxis Bank uses Ripple to open new payment...
7753 views comments | 8 tweets | 22 linkedin
HSBC names former Google engineering lead as retail CIOHSBC names former Google engineering lead...
7572 views comments | 10 tweets | 18 linkedin

Featured job

Find your next job