21 October 2017
visit www.avoka.com

Santander launches in-branch mortgage video service

23 June 2017  |  5618 views  |  0 office workers

Santander is to beam specialist mortgage advisors over the ether to talk to customers via video screens located at 66 branches across the UK.

The extended roll out follows a successful pilot last year, which enabled customers to connect remotely from the branch with a mortage advisor to go through the initial application process and provide documentation to support loan approvals.

Miguel Sard, managing director of mortgages at Santander says: “For most people, a mortgage is one of the biggest financial commitments they will make in their lifetime. We know that customers value speaking to a mortgage advisor who will explain what options are available to them and recommend a product to meet their individual needs.”

He says that the bank plans to further extend the service later this year by enabling customers to connect onscreen with a mortgage advisor from their own PC.

Video is becoming an increasingly important tool for banks looking to ensure the personal touch in the digital era. A recent survey of nearly 300 FS professionals from vendor Vidyo found that almost 20% have deployed at least one form of video banking, more than 40% are piloting one, and more than 80% are planning to offer the tech in the future.

In the UK, Nationwide, Lloyds and Yorkshire Building Society are among the banks to have adopted the technology over the past year.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Santander's Openbank relaunched as 100% digital bank

Santander's Openbank relaunched as 100% digital bank

16 June 2017  |  23871 views  |  3 comments | 54 tweets | 67 linkedin
Vietnam's TPBank to roll out video bank branches

Vietnam's TPBank to roll out video bank branches

06 June 2017  |  4853 views  |  0 comments | 8 tweets | 5 linkedin
RBC embeds video chat into online advice platform

RBC embeds video chat into online advice platform

30 March 2017  |  4647 views  |  0 comments | 4 tweets | 6 linkedin
Santander taps IBM to develop customer service apps for employee iPhones

Santander taps IBM to develop customer service apps for employee iPhones

27 February 2017  |  8315 views  |  0 comments | 13 tweets | 12 linkedin
Wells Fargo hails video banking pilot

Wells Fargo hails video banking pilot

24 August 2016  |  8013 views  |  1 comments | 11 tweets | 22 linkedin
Standard Chartered launches global video banking push

Standard Chartered launches global video banking push

21 July 2016  |  11097 views  |  0 comments | 6 tweets | 15 linkedin
DBS Bank enables SMEs to apply for an account via video conferencing

DBS Bank enables SMEs to apply for an account via video conferencing

17 May 2016  |  6734 views  |  0 comments | 10 tweets | 13 linkedin
Santander launches 'voice banking' technology

Santander launches 'voice banking' technology

22 March 2016  |  16605 views  |  0 comments | 48 tweets | 53 linkedin
Lloyds rolls out home video banking

Lloyds rolls out home video banking

22 March 2016  |  8185 views  |  1 comments | 17 tweets | 18 linkedin
Yorkshire Building Society invests in video banking

Yorkshire Building Society invests in video banking

23 September 2015  |  7602 views  |  2 comments | 10 tweets | 9 linkedin
Nationwide extends video banking to a further 100 branches

Nationwide extends video banking to a further 100 branches

21 April 2015  |  7808 views  |  0 comments | 11 tweets | 13 linkedin

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.niceactimize.comvisit www.innotribe.com

Top topics

Most viewed Most shared
HSBC partners Bud for open banking trialHSBC partners Bud for open banking trial
10058 views comments | 22 tweets | 26 linkedin
Mastercard to roll out blockchain APIMastercard to roll out blockchain API
8956 views comments | 17 tweets | 21 linkedin
satelliteGates Foundation backs Ripple collaboratio...
8956 views comments | 13 tweets | 10 linkedin
IBM uses blockchain to improve cross-border payments processingIBM uses blockchain to improve cross-borde...
8041 views comments | 9 tweets | 17 linkedin
Sibos 2017: API or the highwaySibos 2017: API or the highway
7724 views comments | 10 tweets | 22 linkedin

Featured job

circa £250K total package
London

Find your next job