ABN Amro is using popular messaging service WhatsApp as a payments request channel, providing a direct link between customer mobile payment apps and WhatsApp contact lists.
ABN Amro's new 'Tikkie' app enables users to select a person from their WhatsApp contacts to send a payment request alongside a one-click link to the Dutch online payment service iDeal. Funds transferred over iDeal are automatically credited to the customer's current account.
Frank Verkerk, chief digital officer at ABN Amro comments: "How often do you lend somebody money, but have a hard time - for whatever reason - asking to be repaid? We believe Tikkie solves this problem. Nothing could be easier than sending a WhatsApp message with an iDeal payment request."
ABN Amro is actively exploring ways to provide financial services over the new generation of instant messaging services. In February, the bank landed on file-sharing app Snapchat, creating a two-way communication channel for customer queries and bank budgeting tips.