20 October 2017
visit www.avoka.com

UniCredit embarks on Italian branch overhaul

21 February 2014  |  6214 views  |  0 itlian Flag 1

UniCredit has opened a tech-packed flagship branch in Milan, the first stage in a three year, 1000 branch-strong network overhaul.

The 'Branch of the Future' programme will see a huge part of UniCredit's Italian network given a technology and design facelift to meet the changing preferences of customers who increasingly expect 24 hour, multi-channel services.

The new flagship, at the base of the UniCredit Tower in Piazza Gae Aulenti, has windows that use kinect smart-glass technology to become interactive screens at night.

Upon entering the branch, visitors are welcomed by a customer manager at a workstation that is equipped to manage queues and appointments with advisors, as well as to provide immediate help on basic issues.

In the waiting area, a touch-screen table, tablet computers, and free WiFi let customers browse the Internet, while a bank staffer is on hand to demonstrate online and mobile services.

Teller and advisor workstations are equipped with electronic signature pads and the latest generation of teller station equipment, while a meeting room with video-conferencing equipment is on hand so customers can talk to specialists working in other locations.

The branch self-service area, which is accessible 24 hours a day, contains ATMs that memorise the customer's debit-card habits and presents them with the amounts most frequently withdrawn. Outside of branch hours, customers can access a video room that will connect them remotely to a consultant.

Gabriele Piccini, country chairman, Italy, UniCredit, says: "This new branch is the result of more than 20 recent research and innovation projects that sought to understand what value our bank should create for customers and to emphasize their importance."

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

FNB uses motion-sensor technology to attract customers to branch

FNB uses motion-sensor technology to attract customers to branch

19 February 2014  |  4768 views  |  0 comments | 3 tweets | 10 linkedin
US banks collectively cut 1500 branches last year

US banks collectively cut 1500 branches last year

28 January 2014  |  6036 views  |  1 comments | 13 tweets | 4 linkedin
Umpqua Bank branch named Retail Design Institute store of the year

Umpqua Bank branch named Retail Design Institute store of the year

24 January 2014  |  6277 views  |  0 comments | 11 tweets | 12 linkedin
Barclays boss hints at branch closures as customers go mobile

Barclays boss hints at branch closures as customers go mobile

31 October 2013  |  7873 views  |  0 comments | 5 tweets | 4 linkedin
NAB ditches tellers at 'smart store'

NAB ditches tellers at 'smart store'

08 October 2013  |  5786 views  |  0 comments | 5 tweets | 1 linkedin
UniCredit and IBM create cloud-based joint venture

UniCredit and IBM create cloud-based joint venture

22 July 2013  |  9356 views  |  0 comments | 4 tweets | 2 linkedin
Unicredit experiments with self-service branches

Unicredit experiments with self-service branches

25 June 2013  |  5833 views  |  0 comments | 6 tweets | 2 linkedin
Citi to open branches modelled on the Apple Store across Europe

Citi to open branches modelled on the Apple Store across Europe

26 November 2010  |  12891 views  |  1 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.fivedegrees.nlvisit www.vasco.comvisit www.atos.net

Top topics

Most viewed Most shared
satelliteGates Foundation backs Ripple collaboratio...
8522 views comments | 13 tweets | 10 linkedin
HSBC partners Bud for open banking trialHSBC partners Bud for open banking trial
8487 views comments | 21 tweets | 26 linkedin
IBM uses blockchain to improve cross-border payments processingIBM uses blockchain to improve cross-borde...
7572 views comments | 9 tweets | 17 linkedin
Sibos 2017: API or the highwaySibos 2017: API or the highway
7025 views comments | 10 tweets | 22 linkedin
Eight banks form joint venture to launch blockchain trade platformEight banks form joint venture to launch b...
6635 views comments | 14 tweets | 23 linkedin

Featured job

to £70K base, £105K ote, benefits
London, UK

Find your next job