20 June 2018
Visit www.worldwealthreport.com/

TfL celebrates 6.5 million contactless bus journeys in first year of operation

17 December 2013  |  5314 views  |  0 London bus

Transport for London is celebrating a successful one-year anniversary of the use of contactless payments cards on the capital's buses, as it prepares to extend the technology to the entire transit network in 2014.

Since it was launched on Thursday 13 December 2012 when 2,061 customers made 2,586 journeys, more than 6.5 million journeys have now been made using an American Express, MasterCard or Visa Europe contactless payment card.

Usage continues to rise strongly, says TfL, and now an average of around 33,000 bus journeys a day are paid for using the debit, credit or charge cards, with approximately 1300 new cards tapping to pay each day.

The strong uptake has prompted Transport for London to open a public consultation on proposals to remove the option to pay by cash on all bus services in the capital in 2014.

Acceptance on London Underground, London Overground, DLR and trams will launch next year when London will become the first city in the world to fully integrate contactless payment cards into the fare system.

Shashi Verma, TfL's director of customer experience, says: "Each week we are setting a new record for usage which gives us great confidence for when we launch on the rest of the network and make contactless fully integrated next year."

He says there have been no technical issues regarding the deployment, although TfL has had to engage in a widespread publicity campaign to educate passengers about presenting their Oyster or contactless payment cards separately in order to ensure the right card is charged for the journey.

Since launch refunds requests for the incorrect card being charged have averaged less than three per day, out of around 4 million daily bus journeys paid for on Oyster, says Verma.

A controlled pilot on London Underground, London Overground, DLR and trams will take place over the next few months to test the system, he says, including additional customer messages, to rectify any operational issues before the full launch.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Merseyrail introduces contactless payments

Merseyrail introduces contactless payments

04 November 2013  |  6965 views  |  1 comments | 8 tweets | 6 linkedin
TfL opens public consultation on making London buses cashless

TfL opens public consultation on making London buses cashless

29 August 2013  |  8347 views  |  6 comments | 6 tweets | 7 linkedin
Contactless payments reach 'watershed moment' - Visa Europe

Contactless payments reach 'watershed moment' - Visa Europe

20 May 2013  |  10818 views  |  6 comments | 17 tweets | 18 linkedin
London buses could go cashless in 2013

London buses could go cashless in 2013

15 April 2013  |  8356 views  |  1 comments | 9 tweets | 4 linkedin
Londoners warm to contactless bus payments

Londoners warm to contactless bus payments

02 April 2013  |  8655 views  |  0 comments | 5 tweets | 10 linkedin
Bank cards on buses will save Londoners time and money - MasterCard

Bank cards on buses will save Londoners time and money - MasterCard

13 December 2012  |  10431 views  |  8 comments | 10 tweets | 3 linkedin
Mobile NFC fails TfL's need-for-speed transit tests

Mobile NFC fails TfL's need-for-speed transit tests

01 June 2012  |  13470 views  |  3 comments | 1 tweets | 1 linkedin
London transport network to accept contactless bank cards

London transport network to accept contactless bank cards

24 February 2011  |  12281 views  |  5 comments
TfL pays £1m for Oyster brand

TfL pays £1m for Oyster brand

13 April 2010  |  10357 views  |  0 comments

Related blogs

Create a blog about this story (membership required)
Visit iliad-solutions.com/Visit http://go.jumio.com/finextraAdVisit https://info.nice.com/

Top topics

Most viewed Most shared
GPS raises £44 million to fund international growthGPS raises £44 million to fund intern...
12807 views comments | 5 tweets | 8 linkedin
Ripple exec says DLT not ready for banks...yetRipple exec says DLT not ready for banks.....
11222 views comments | 11 tweets | 33 linkedin
UK launches £2.5bn startup initiativeUK launches £2.5bn startup initiative
10100 views comments | 33 tweets | 27 linkedin
Live: EBAday2018, day twoLive: EBAday2018, day two
8256 views comments | 4 tweets | 6 linkedin
DBS to use robot to screen applicants for human jobsDBS to use robot to screen applicants for...
8139 views comments | 3 tweets | 6 linkedin

Featured job

Competitive base + commission + benefits
London, UK

Find your next job