UK retailers warn on card fees as customers embrace electronic alternatives

UK retailers warn on card fees as customers embrace electronic alternatives

Customers are increasingly willing to use alternative payment methods such as PayPal, claims the British Retail Consortium (BRC) as it tries to scare the financial services establishment into cutting credit and debit card processing charges.

Non-card methods, mainly e-payment systems such as PayPal, Google Checkout and Amazon Payments, were used in 150 million transactions, worth £1.2 billion, last year, according to BRC figures.

The numbers are a tiny fraction of the total 9.4 billion transactions, worth £178 billion, covered by the group's survey, dwarfed by those for cash and credit and debit cards.

However, they represent a foothold for the new challengers which will only grow, with emerging payment types such as PayPal set to be accepted by half of all retailers by the end of this year, compared to just a third in 2011, the BRC says.

This is "very significant" for both retailers and banks because the average cost to a merchant of having a credit or charge card payment processed is 36.2 pence, for a debit card 9.6 pence, but for non-card methods just 7.9 pence.

Stephen Robertson, director general, BRC, says: "The message is; customers are choosing to use a payment method that doesn't always involve the banks and is the cheapest non-cash way for retailers to take money. With the market moving away from them, the banks should be making their transaction charging regimes clearer and, above all, cheaper for retailers."

Comments: (6)

Jan-Olof Brunila
Jan-Olof Brunila - Swedbank - Stockholm 23 July, 2012, 16:462 likes 2 likes

In most cases I have seen the "alternative" electronic payments charge far more to the merchants than most general purpose payment card acquirers do. 4 - 5% of the sales value is not unusual. This partly due to the fact that the "alternative" methods usually lack competition with only one monopoly acquirer/ merchant service provider/customer service provider since these methods often are three party systems(customer, merchant and network). Also the payment process at checkout can be cumbersome and time consuming. Such payment methods will not succeed unless they become competitive with general purpose cards in all aspects and stop relying on the "novelty" or "mobile phone form factor" as the unique selling point.

Nick Collin
Nick Collin - Collin Consulting Ltd - London 23 July, 2012, 18:231 like 1 like

Yes, my understanding too was that payment methods like PayPal were more expensive for the retailer than credit or debit card merchant service charges.  Where did the BRC get its figures from?  Does anyone have reliable figures for the relative costs?

A Finextra member
A Finextra member 23 July, 2012, 18:301 like 1 like

Some electronic payments, PayPal including, do rely on cards (there is a clear logic how PayPal channels payments) "behind the scene", so the fees and the infrastructure are still the same. 

Account-linked or some close-loop payments can bypass some parts of the payment chain, but it's an open question who truly benefits from that.

And then there is an issue of liability: if you pay via PayPal but using your card, guess who liable in case of fraud.

A Finextra member
A Finextra member 24 July, 2012, 10:58Be the first to give this comment the thumbs up 0 likes

I was in Pizza Express the other day. At the bottom of my bill was an option to download their app and pay for my meal using PayPal and I wonder why they want to encourage that?

As observed by other contributors, since I don't hold funds in my PayPal account, if I did make the payment that way it would end up as a card transaction anyway.

Maybe someone from PayPal or Pizza Express can explain?

Nick Collin
Nick Collin - Collin Consulting Ltd - London 24 July, 2012, 12:452 likes 2 likes

I checked on the web.  Here are PayPal's merchant charges:

Merchant rate fee schedule

Purchase payments received (monthly)Fee per transaction£0.00 GBP - £1,500.00 GBP3.4% + £0.20 GBP£1,500.01 GBP - £6,000.00 GBP2.9% + £0.20 GBP£6,000.01 GBP - £15,000.00 GBP2.4% + £0.20 GBP£15,000.01 GBP - £55,000.00 GBP1.9% + £0.20 GBPabove £55,000.00 GBP* 1.4% + £0.20 GBP

Merchant service charges for credit and debit card payments are negotiated on a case by case basis between each merchant and acquirer, so it's difficult to give examples, but they are commonly understood to be driven by card scheme interchange rates (ie the merchant lobby claim that interchange rates are the major cost component of merchant service charges).  For the UK, Visa and MasterCard appear to have fixed £0.10 and £0.08 interchange rates respectively for a "secure e-commerce" debit card transaction.  So much lower than PayPal.  I think BRC are winding us up!

Ketharaman Swaminathan
Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune 24 July, 2012, 21:131 like 1 like

@BRC: Now that your bluff about PayPal being cheaper than credit / debit cards has been called by @NickC and others, are you still planning to go ahead with PayPal? If you do, hope you enjoy yourselves until you find your account frozen arbitrarily, you discover a new meaning of the term "bad customer service" and you can't find any regulator to whom you can complain.