Ohio-based Diebold has set up its own service organisation in Berlin to support and improve self-service terminal networks. The company has also launched a modular solutions strategy which claims to save financial institutions in the German market more than $50 million.
The modular strategy will enable ongoing state-of-the-art upgrades throughout the life of the terminal, says the company. Diebold estimates that replacement of hardware units in self-service terminals can be reduced by up to 90 per cent because of this high degree of modularity.
Supporting this modular strategy is the Berlin Service Center for Diebold Germany which serves as the heart of the organisation and includes central functions such as repair and logistics as well as a call management centre (CMC).
The company has established 18 nation-wide service locations and four repair centers in Werl, Kassel, Gera and Darmstadt to serve the German market.