A majority of global banks surveyed by SunGard eProcess Intelligence feel their client service levels are badly affected by the lack of real-time information support in counterparty back offices.
SunGard says the results deliver solid evidence of rising demand for real-time information services within the global banking community, with two thirds considering these services and systems "essential" to their competitive position. The need is considered more acute in Europe, reflecting customer requirements for cross-border information support, says SunGard.
The advent of continuous linked settlement (CLS) in foreign exchange processing is perceived as the most powerful factor (voted by 61% of respondents) driving increased demand for real-time information systems, followed by the imminent arrival of T+1 in securities and migration to the new IP-based SwiftNet messaging network, each gaining 47% of the vote.
Real-time position reporting is universally cited as the most critical area for systems and software investment.