Bank of the South Pacific license Fiserv CRM products

Bank of the South Pacific license Fiserv CRM products

The Bank of the South Pacific, Papua New Guinea's largest retail bank, is rolling out customer relationship management (CRM) technology from US-based Fiserv CBS Worldwide.

The bank has licensed four Fiserv products, including the vendor's multi-channel sales and service application Aperio, and Nautilus enterprise content management technology.

Fiserv says the bank will also implement its CBS Teller product - which is designed to streamline customer service processes - and its CBS Data Warehouse application, which enables users to access and analyse data provided about customers, accounts, products, demographics, marketing and financials.

John Pascoe, COO, The Bank of the South Pacific, comments: "Fiserv was the only single vendor that could provide best in class solutions for improved customer service and CIR, thin client deployment, consistent business processes and to enable us to reduce fraud."

James Fisher, MD, Fiserv Asia Pacific, says the deal expands the company's "global reach to banks across the world".

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