California-based electronic payment solutions provider, Trintech is to implement its Issuer Chargeback System (ICS) for person-to-person payments operator PayPal.
The implementation of Trintech's dispute management software will support PayPal's recent initiative to issue co-branded MasterCard debit cards to business users among its six million plus customers. Trintech's ICS solution will be used by PayPal to manage both the cost and service implications of managing any disputed transactions and chargebacks on the new cards.
Trintech's ICS product solution is both multi-language and multi-currency.
Todd Pearson, senior vice president of financial services for PayPal, says: "It is a vital element of our customer service to ensure that any disputes are dealt with effectively - the addition of exception management capabilities to our payment solutions adds an extra dimension to our customer offering."