20 August 2017
visit www.avoka.com

TD Ameritrade glitch locks out customers

23 June 2006  |  8531 views  |  0 call centre Customer assitant

Internet broker TD Ameritrade is working to fix a technical glitch that has locked some of its customers out of their online brokerage accounts.

According to a Wall Street Journal report, the problems started after the online dealing system was altered to change the way clients logged on to the Web site.

The changes were aimed at clients of TD Waterhouse, the online broker that was acquired by Ameritrade. But following the changes, an unspecified number of clients have been locked out of their accounts.

An Ameritrade spokeswoman told reporters that the broker has put in place some fixes but is continuing to work on a permanent resolution to the problem.

The incident caused a spike in the number of calls to the broker's customer services team, and Ameritrade was forced to apologise to clients for long wait times.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Ameritrade accused of delaying orders

Ameritrade accused of delaying orders

11 August 2005  |  10782 views  |  0 comments
Ameritrade and TD Waterhouse confirm merger talks

Ameritrade and TD Waterhouse confirm merger talks

31 May 2005  |  5735 views  |  0 comments
Ameritrade says not for sale

Ameritrade says not for sale

12 May 2005  |  7937 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.dorsum.eudownload the paper nowvisit www.niceactimize.com

Top topics

Most viewed Most shared
Mobile contactless spending accelerating in UKMobile contactless spending accelerating i...
10192 views comments | 23 tweets | 23 linkedin
Norwegian banks and startups form fintech clusterNorwegian banks and startups form fintech...
8542 views comments | 19 tweets | 23 linkedin
hands typing furiouslyWhy Is Risk Analytics Important?
8270 views 0 | 3 tweets | 1 linkedin
RBS to bring Silicon Valley to EdinburghRBS to bring Silicon Valley to Edinburgh
8201 views comments | 10 tweets | 7 linkedin
Barclays pairs banking data with third party apps for SmartBusiness DashboardBarclays pairs banking data with third par...
7474 views comments | 15 tweets | 14 linkedin