Bank of Ireland to spend EUR5m on e-banking upgrade

Bank of Ireland to spend EUR5m on e-banking upgrade

Bank of Ireland is investing EUR5 million on upgrading its Internet banking service, 365 online.

BoI says its 365 online service has seen dramatic growth and the number of online customers has increased 88% to over 530,000 customers in the past four years.

The number of unique logins has now reached 17 million per annum, while the number of bill payments and money transfers online has increased by 128% in the same period to over four million per annum.

The bank says its has re-designed it Web site to include new features that allow customers to register accounts online, view and cancel direct debits, schedule future payment dates and view payments pending. The site also features an online demo that provides customers with a step by step explanation how to use Web banking.

The bank will be adding new features in the coming months such international payments, standing orders and mobile phone top-ups.

Mary Dillon, head of group contact centre, BoI, says: "With our improved online banking service, more and more customers can manage their day-to-day banking needs in the comfort of their own homes, giving them more free time and saving them hassle."

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